A self-service kiosk acts as a self-order POS system. Customers place and pay for their own orders at kiosks. This enables totally contactless and frictionless service. Customers enjoy the opportunity to buy with no waiting and no delay.
- Guests order and pay at their convenience building their order the way they want it
- The system can suggest additional items which the guest may also be interested in
- The order then automatically flows to the kitchen through KDS integration
- When complete, the customer is alerted that their order is ready to collect
- Guests can easily order further items by revisiting the kiosk
What are the benefits of a self-service POS?
The use of self-service kiosks in restaurants is becoming more common across the globe. As restaurants balance and adapt to the new on and off-premises dining environments kiosks offer a platform for success.
- Faster service and reduced customer wait times
- Increased efficiency and basket size with up-sell prompts
- Improved order accuracy
- More targeted upselling
- Easier data capture and loyalty enrollment
- Operational efficiency redeploying labor to where it is needed most